Shipping Policy

Last Updated: 5 December 2025

At Elovaan, we aim to deliver your orders quickly, safely, and efficiently.

1. Processing Time

• 
  Orders are typically processed within 1–2 business days.
  
• 
  Processing may take longer during high-volume or holiday periods.
  

2. Shipping Methods

We partner with trusted carriers such as UPS, USPS, and FedEx, depending on your location.

Available shipping options include:

• 
  Standard Shipping
  
• 
  Expedited Shipping
  
• 
  International Shipping
  

3. Delivery Time

Estimated delivery windows:

• 
  USA: 3–7 business days
  
• 
  International: 7–14 business days
  

Delays caused by customs, weather, or courier issues are beyond our control.

4. Shipping Charges

Shipping charges are calculated at checkout based on:

• 
  Delivery location
  
• 
  Package weight and size
  
• 
  Selected shipping method
  

5. Tracking

Once your order is shipped, you will receive a tracking link via email or SMS.

6. Incorrect Addresses

If a package is returned due to an incorrect or incomplete address, the customer will be responsible for the reshipping costs.

7. Lost or Damaged Packages

If your order is lost or arrives damaged:

• 
  Contact us within 5 days of delivery or expected arrival.
  
• 
  We will coordinate with the courier to resolve the issue.
  

Returns & Exchanges Policy

Last Updated: 5 December 2025

Your satisfaction is important to us. If you’re not happy with your purchase, we offer a smooth and simple return process.

1. Eligibility

Items may be returned within 30 days of delivery if:

• 
  The item is unused and in its original condition
  
• 
  All packaging, tags, and accessories are intact
  
• 
  There are no signs of wear or damage
  

Non-returnable items may include:

• 
  Personal care products
  
• 
  Fragrances
  
• 
  Final sale or clearance items
  

2. Return Process

To initiate a return:

1. 
   Email us at support@elovaan.com
   
2. 
   Provide your order number, product details, and reason for return
   
3. 
   We will issue a Return Authorization with instructions
   

3. Refunds

• 
  Refunds are processed after the returned item is inspected and approved.
  
• 
  Refunds will be issued to the original payment method or as store credit, based on your preference.
  
• 
  Shipping fees are non-refundable.
  

4. Exchanges

Exchanges are allowed for:

• 
  Size issues
  
• 
  Wrong item received
  
• 
  Defective product
  

If the requested replacement is out of stock, we will issue a refund.

5. Damaged or Defective Products

If you receive a damaged or defective item:

• 
  Report the issue within 48 hours of delivery
  
• 
  Provide photos of the damage or defect
  
  We will arrange for a replacement or refund.
  

6. Return Shipping Costs

Return shipping charges are the customer’s responsibility unless:

• 
  The product arrived damaged, or
  
• 
  The wrong item was shipped